Short Cuts
Paul Myerscough: The Pret Buzz, 3 January 2013
“... But if the mystery shopper happens to be served by someone momentarily off their game, who may be named and shamed in the report, no one gets rewarded. The bonus is significant, £1 per hour for the week’s work, upping the starting salary of £6.25 (just higher than the UK minimum wage of £6.19) by 16 per cent. Pamsu have a list of grievances ... ”