The London Review of Books (LRB) has created this statement to demonstrate our commitment to your privacy, to explain how we collect information and to explain how we use the information we collect about our web site users.
If you have any questions about this privacy statement, please address them to firstname.lastname@example.org.
This privacy statement refers to the London Review of Books website, the London Review Bookshop website and the London Review of Books app (iOS and Android) (hereafter collectively referred to as ‘LRB Website and App’), and does not necessarily reflect the use of data gathered on subscribers to the print edition of the London Review of Books or those who have taken advantage of London Review of Books advertising promotions unrelated to the LRB Website and App.
This statement is subject to change at any time. The way we use any information will be subject to the privacy statement that is current when that information is gathered. Please check this page regularly to see any changes.
Full name of legal entity: LRB LIMITED
Email address: email@example.com.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Financial Data includes bank account and payment card details. This information is not required by us as the transactional provider will deal with Financial Data.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
How is your personal data collected?
We use different methods to collect data from and about you including through:
- Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide if you:
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us feedback or contact us.
- Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
- PSA (Publisher Service Associates)
- Campaign Monitor
Technical Data from the following parties:
- analytics providers such as Google Analytics
- search information providers such as Google
- advertising networks such as Google AdWords
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as:
- Identity and Contact Data from publicly available sources such as Companies House.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
|Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest|
|To register you as a new user|
|Performance of a contract with you|
|To enable us to perform our contractual obligations.|
(d)Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(b) Asking you to leave a review or take a survey
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)|
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
|To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you|
(e) Marketing and Communications
|Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)|
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences|
|Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)|
|To make suggestions and recommendations to you about goods or services that may be of interest to you|
(f) Marketing and Communications
|Necessary for our legitimate interests (to develop our products/services and grow our business)|
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established a privacy centre where you can view and make certain decisions about your personal data use, see the following personal data control mechanisms.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosures of your personal data
We may share your personal data with the parties set out below for the purposes set out in the table above.
- Internal Third Parties as set out in the Glossary below.
- External Third Parties as set out in the Glossary below.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Many of our external third parties are based outside the jurisdiction so their processing of your personal data will involve a transfer of data outside the jurisdiction.
Whenever we transfer your personal data out of the jurisdiction, we ensure a similar degree of protection is afforded to it by only transferring your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the jurisdiction.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
In some circumstances you may ask us to delete your data: see below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
External Third Parties
- Service providers acting as processors based in the UK, US and Germany who provide IT and system administration services.
- Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the UK and US who provide services such as consultancy, banking, legal, insurance and accounting services.
- regulators and other authorities acting as processors or joint controllers who require reporting of processing activities in certain circumstances.
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data's accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
How we collect and use information
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Most browsers have ‘preference’ settings which alert you when cookies are being received and allow you to reject them before they are stored or delete them after they have been stored. If you choose to reject cookies you will still be able to use the LRB Website and App, but functionality may be reduced and subscribers may be unable to use our extended subscriber services or view subscriber-only content.
Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.
This site also uses Facebook Pixel, a third-party cookie that collects and shares customers’ browsing behaviour on your online store.
Any information collected is used only for remarketing purposes and will not be used by them for any other purpose.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Your IP address is a numeric code which is assigned to your computer every time you connect to the internet. Typically for home users it will not identify your computer exactly but will identify the service provider via whom you connect to the internet. We use aggregated IP address information to compile reports on the demographics of the usage of the LRB Website and App for purposes of system administration, marketing, as information to potential advertisers and subscribers, and to track potential abuse of our terms and conditions of use. We do not use IP address information in a form that is personally identifiable except where the users of that IP address have been responsible for violation of our terms and conditions of use.
Subscriptions, sales and other services
When you use the LRB Website and App to subscribe to the London Review of Books magazine or for a web subscription, to purchase goods and services, or to update your subscription data, we will need you to provide certain information which enables you to be identified as an individual (name, address, e-mail, credit card details, and so on). This information is necessary for us to process your order or update your details.
To enable us to improve our products and services for your benefit we may, providing we have your permission, contact you to ask if you wish to participate in our customer research programme. This may include an invite to join website usability testing which helps us to find ways to improve our website. You will always have the option to ignore the request or to decline.
Your email address will be added to the London Review of Books email alert service, so that you can stay informed about new issues, events and offers. You may unsubscribe at any time by following the link at the bottom of each email.
We would also like to keep you informed by post and telephone about our products and services.
We may associate information referenced by cookies with personal information which you provide to us online. We will not disclose your personal information to third parties except in the following cases:
(1) When it is necessary to provide you with a service you have requested.
(2) If you are resident in the US or Canada we may share personal data with 3rd party marketing companies for commercial use. If you wish to opt out of data being shared with 3rd parties you can email us at firstname.lastname@example.org.
(3) Under circumstances required by law: when we believe in good faith that a law or legal process requires it or where we believe disclosure is necessary to protect or enforce our rights, the rights of our contributors whose copyright material is under our control, or the rights of other users of the LRB Website and App whose personal information is under our control.
Newsletters, online forums and links
Newsletter and information sign up
If you sign up for any newsletter we might offer on the LRB Website and App we will hold your e-mail address securely in a list. We will make sure that each newsletter carries information about how to opt out of the list and how to remove your name from the list so that you will be able to choose to stop receiving the newsletter at any time if you so wish.
In the future we may make chat rooms, forums, message boards, and/or news groups available to users of the LRB Website and App. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. Your participation in any public forum which we provide is subject to the LRB’s terms and conditions of use.
Advertisers and commercial associates
The LRB Website and App contains advertisements and promotional links to web sites operated by third parties. While we would never knowingly link to a site which we believed to be trading in bad faith, the LRB is not responsible for the content of these web sites and we take no responsibility for the content, privacy practices, goods or services offered by these sites. Specific provisions in the LRB Website and App’s terms and conditions of use apply to the content of all advertisements and access to all promotional linked web sites.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info
Articles on the LRB Website and App sometimes contain links to third party web sites. These links, provided by contributors to the LRB, are provided on a contextual basis and are relevant to the essays in which they appear. The London Review of Books is not responsible for the content, business practices or privacy practices of such web sites. Specific provisions in the LRB Website and App’s terms and conditions of use apply to use of these links.
The LRB Website uses SSL (secure socket layer) encryption for all financial transactions (e.g. subscribing to the LRB using our online service, purchases from the London Review Bookshop). All data we collect about users of the LRB Website is similarly protected.
Accepting this privacy statement
By using the LRB Website and App you signify your acceptance of this privacy statement and our terms and conditions of use. If you do not agree, or are not comfortable with any policy in this statement, your only remedy is to not use the LRB Website and App. If you are concerned about any cookies which have already been issued to you by the LRB Website and App, you can delete cookies served to your browser by the servers at “lrb.co.uk”, “www.lrb.co.uk”, “lrbshop.co.uk”, https://www.londonreviewbookshop.co.uk/ and www.lrbshop.co.uk.
If this privacy statement is not accepted in full, use of the LRB Website and App must be terminated immediately.
We use different types of cookies to optimise your experience on our websites. Our websites use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests (we may also share this information with third parties for this purpose).
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
|eZSESSID[…]||Essential Cookie: Allows you to login to your account and view content limited to your account. This cookie is used to recognise you when you return out our site, allow us to customise our site to you, and provide you with offers that are targeted to your individual interests.||2 days|
|__pnahc||Essential Cookie: Used to find if Piano service has been blocked by an adblocker.||3 months|
|__pvi||Analytics Cookie: Data about the last visit to the site including the AID, domain and time of the visit. Only used for reporting for the Piano service.||1 day|
|__pat||Analytics Cookie: Difference between the client’s application time zone and UTC. At midnight, (application's local time), the previous visit is expired and a new one is created. The cookie is used for calculation by the Piano service.||1 month|
|__tbc||Essential Cookie: Generated unique string of 60 digits and chars, used to anonymously identify a user, and enable the Piano service.||2 years|
|__adblocker||Functionality Cookie: a cookie used for ad blocker detection and messaging by the Piano service.||5 minutes|
|xbc||Analtyics Cookie: this enables the Piano service to observe individual browsers over time as they visit LRB sites. This is used to build reports on site usage.||1 month|
|lrb_ga||Analytics Cookie: Used to anonymously distinguish users for Google Analytics.||2 years|
|lrb_gid||Analytics Cookie: Used to anonymously distinguish users for Google Analytics.||1 day|
|lrbbookshop_ga||Analytics Cookie: Used to anonymously distinguish users for Google Analytics.||2 years|
|lrbbookshop_ga_gid||Analytics Cookie: Used to anonymously distinguish users for Google Analytics.||1 day|
|_fbp||Analytics Cookie: Facebook tracking pixel used to identify visitors for personalized advertising.||3 months|
|__stripe_sid||Essential Cookie: Stripe Payments cookie, used to provide fraud prevention.||30 minutes|
|__stripe_mid||Essential Cookie: Stripe Payments cookie, used to provide fraud prevention.||1 year|
|JSESSIONID||Performance Cookie: Used to maintain an anonymous user session so that New Relic can monitor session counts. This is a session cookie that is deleted when the browser closes.||Session|
- Google - https://policies.google.com/technologies/cookies
- Facebook - https://www.facebook.com/policies/cookies/
- Paypal - https://www.paypal.com/webapps/mpp/ua/cookie-full
- Stripe - https://stripe.com/cookies-policy/legal
- New Relic - https://docs.newrelic.com/docs/browser/browser-monitoring/page-load-timing-resources/new-relic-cookies-used-browser/
- Hotjar - https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookie-Information
- Piano - https://piano.io/privacy-policy/
To deactivate the use of third-party cookies, you may visit the consumer page to manage the use of these types of cookies:
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Except for essential cookies, all cookies will expire after 730 days.