A Day’s Work
Joanna Biggs: Reports from the Workplace, 9 April 2015
“... mesh chair in his headset, he’ll be reminded by large electronic screens on the wall striped green, amber or red how well he and his colleagues are doing in responding to and handling calls. The standards change but they create both time and emotional pressure: T. is supposed to answer and deal with whatever arises after a call is finished within a ... ”