“... loosened the screws. The first attempt to introduce market competition into the NHS was made by Kenneth Clarke in 1990, in the dying months of Thatcher’s rule. The ‘internal market’ was rushed in, ignoring the views of the medical profession. It didn’t work. Tony Blair’s first health minister, Frank Dobson, read its funeral rites when Labour came ...”

“... Council got involved and Karen immediately saw an improvement. They worked out how to reduce the anger and friction between the boys. The social worker has boys, too, and is Muslim, so a flow of understanding was there from the start. Things were moving on. Karen and the social worker, Kezia, had an appointment at 3.30 p.m. on 14 June to discuss closing the ...”