In the Sorting Office
James Meek, 28 April 2011
“... with trolleys and sorting machinery, is neat and clean, enabling Fehilly to practise his kaizen powers of vision. He stopped suddenly and pointed to a bit of floor that looked spotless to me. ‘I can see three rubber bands and a label,’ he said. ‘That’s a defect to me now. Five years ago I would just have accepted that. Now my eyes have ... ”