Why does it take so long to mend an escalator?
Peter Campbell, 7 March 2002
“... companies. This heterogeneity is reflected in the variety of attitudes one finds when reading about the Underground, or when talking to people who use the escalators and to people who work with them. The ignorant but not unreasonably impatient public fails to see why heavy-duty escalators seem to behave less well than the household appliances they ... ”