“... waving cushions and towels, and some were leaning out. It happened that one of the firefighters, David Badillo, knew two of the uncles, Carlos and Manfred Ruiz, from the sports centre – they had all worked there as lifeguards – and Melanie gave Badillo her keys to their flat, 176 on the 20th floor. (They still hadn’t heard from Jessica.) Badillo went ...”

“... is feeling nothing, just turning sharply to leave the flat, and business-like, ringing the bell on the door opposite. We didn’t know them, but a woman answered the door and I said, politely: ‘My mother’s ill, can you help, please?’ A very practical kid. A bit of a cold fish, she must have thought when she entered the bedroom and found my mad ...”