Diary
John Sutherland: Do books have a future?, 25 May 2006
“... and cosy corner-shop atmosphere: exterminate and replace them. The mastermind behind Crown was Robert Haft, a Harvard Business School graduate who had written his master’s thesis on retail discounting. Crown’s philosophy, as displayed on South Lake, was predatory. Find an existing profitable outlet, set up alongside it, discount the neighbour into ... ”